TERMS & CONDITIONS

Pricing:
Prices and conditions of sale on all in-stock and special order merchandise are subject to change without notice. Every effort has been made to ensure the accuracy of all information contained herein.

Product Information:
JWHCustom.com makes no warranty expressed or implied with respect to accuracy of the information, including price, product editorials or product specifications. The image displayed for every product might not be the exact picture. This is used for display purposes only.

Shipping Charges:
Shipping is always free when placing an order direct from our website..

Condition of Sale:
The terms and conditions of sale contained herein supersede all agreements made and purchase orders submitted to and accepted by JWHCustom.com. All agreements are contingent upon such unavoidable incidents as strikes, accidents, material shortage, or other delays beyond our control.

Delivery of Merchandise:
Delivery of merchandise if agreed upon shall take place according to original agreement unless special circumstances prevent JWHCustom.com from delivering at that previously designated item, in which case we shall have a reasonable period of time in which to make delivery of the item (as purchased). Customer must be present to accept delivery. In the event that customer is unable to take delivery of the purchased item(s) (at the originally agreed time and said customer fails to give JWHCustom.com reasonable notice of such inability), there may be an additional charge for a second delivery.

Shipping Policy:
Upon receiving your order, it will be processed within 1-3 business day(s). After your order is processed, it will be shipped. -If you choose express shipping, your order will be shipped using a priority service. If you choose standard delivery, your order will be shipped using a standard shipping service.

Return Policy:
We represent that our products are of the highest quality and are the best value for your money. Therefore we are pleased to offer a 14 day unconditional money back guarantee. If you are for any reason unsatisfied with your undamaged product within 14 days of receiving it, you can return your UNUSED product for a full refund less the shipping and handling charges. Damaged product that is due to manufacturing defects, or shipping and handling can be returned or exchanged for a full refund. Products damaged due to customer handling or miss-use are non-refundable. Special order product is non-refundable.

Damaged Product:
All products are inspected before leaving our warehouse. If an item is damaged when you open your package, it is due to damage during shipping. Make sure you keep all packaging materials. If you do not keep packaging materials, it will not be possible to file a claim with the shipping carrier, and JWHCustom.com will assume the damage is due to customer use and not shipping. Once the product is received, go through our returns process to request an exchange. We will send a new product to you as soon as the original product and packaging materials are received.

Packaged Received Without Product:
All products are inspected before leaving our warehouse. If a package is received without your item, it is due to theft at the carrier. Keep all packaging materials and contact JWHCustom.com for an RMA. If you do not keep the packaging materials, it is not possible to file a claim with the carrier, and we will assume that the item was shipped to you properly. You may be requested to fill out additional forms to prove the item was lost in shipment. We will send the carrier to pick up the packaging materials. Once the materials are received and a claim is filed with the carrier, we will replace the goods that were not received.

Packaged Lost In Shipment:
If you never receive your package, it is possible to track your package with your tracking number. This will confirm that your package was not delivered. Contact JWHCustom.com and inform customer service that your package was lost in shipment. We will process your claim and ship a replacement product.

Audit Rights:
All invoices and payments are subject to audit. This sale is made contingent on the condition that the invoice will be audited and any errors in mathematics will be corrected and will represent the true balance due.

Dispute Resolution:
In the event of a dispute. JWHCustom.com shall be entitled to recover reasonable attorney(s) fees and cost incurred in the dispute resolution.

Payment:
JWHCustom.com accepts VISA, MasterCard, Discover and American Express cards and PayPal. We will not charge your credit card unless the item has been shipped. All credit card orders are subject to credit verification and approval. For your protection, credit card orders shipped to an address other than your billing address may require additional verification. It is best to call your credit card company to notate the alternate address for easy processing of orders.